Return and Refund Policy

Terms of Return - Oside Robotics, LLC

Oside Robotics, LLC offers a 14-day return policy for all products purchased on our website.

To be eligible for a return:

• The product must be in new, unused condition and in the original packaging.
• All returns must be made within 14 days of the purchase date.
• Proof of purchase (receipt or order confirmation) must be included with the return.

State of Return:

• All returns must be shipped back to Oside Robotics, LLC.

Reason for Return:

You may return an item for any reason, as long as it meets the conditions described above.

Process for Return:

1. Contact Us:  Initiate a return by contacting us at Info@OsideRobotics.com within 14 days of purchase.
2. Return Shipping: Customers are responsible for covering the cost of return shipping. Securely pack the item in its original packaging.

Process of Refund:

• Once we receive your returned item and verify it meets the return conditions, we will process your refund within 7 business days.
• The refund will be credited to the original payment method used for the purchase, excluding the original shipping cost.

Exceptions:

There are a few exceptions to the 14-day return policy. These include:

• Items that have been used or damaged
• Items that are not in the original packaging

If you are unsure whether or not an item is eligible for a return, please contact us at Info@OsideRobotics.com before making your purchase.